COVID-19 Plan

    Tokoriki Island Resort has been privately owned by an Australian family for over 25 years and is Fiji’s only resort placed in the TripAdvisor 2020 Top 25 Romantic Hotels in the World plus positioned #1 Romantic Hotel in the South Pacific and #2 Hotel overall in the South Pacific. We will continue to offer our highest service and experience that Tokoriki is renowned for. The Managers, Robert Ring & Patrice Belle have resided at Tokoriki for the past 10 years and oversee all the finest details to ensure the resort is always up to the level that our guests expect.

    OUR COMMITMENT TO HEALTH & SAFETY

    The number one priority for Tokoriki Island Resort is the health & safety of our guests and our team. We understand now more than ever that your clients need to have a great deal of trust and flexibility when choosing their travel destination. As a result, new Covid-19 cleaning processes have been added to our existing high-level Health & Hygiene practices which covers every aspect of accommodation, dining, spa, diving and more. Our goal is to provide an outstanding experience with Five-Star service combined with updated safety standards to ensure that your clients will experience a truly memorable stay.

    MEDICAL

    We have a 24hr hotline to an Ace Medical Clinic Doctor for any health concerns for our guests. Guests will undergo a touchless thermometer check on arrival to the island. Should a guest have a temperature over 38 degrees they will be medicated and isolated to their bure or villa until the temperature has reduced or if the temperature persists guests will require a medivac at their own expense. Should a guest be confirmed with Covid-19 either on the island or once returned home, the resort will liaise with the Ministry of Health in providing the details of our guests and team who may have come in contact with the affected guests. First Responders have recently completed updated training and ongoing training is part of our procedures. The resort has a full medicine cabinet, oxygen, stretcher, wheelchair and complete with a Defibrillator. The resort is fully equipped to handle most medical emergencies should they arise.

    SOCIAL DISTANCING

    The lobby, lounge, restaurant & bar are open on all sides by design for cross flow ventilation and when at full occupancy with up to just 72 guests is perfect size for social distancing. Masks & gloves are available on request should guests feel the need.

    SANITISATION

    Our dedicated Lobby attendant and Reception team maintain high-touch points including room keys using hospital-grade chemicals. Porters will also sanitise luggage handles once delivered to the bure or villa. Hand sanitiser units are in place in the restaurant, bar, reception and WC.

    HOUSEKEEPING

    A checklist already exists with colour coded microfibre cloths for each Bure or Villa on a daily basis to avoid cross-contamination. Each housekeeping attendant has a total of just 5 Bures or Villas to attend to, so plenty of time to ensure the perfect clean and set up is adhered to. Whilst the accommodations are all air conditioned and with ceiling fans, they are also designed to enjoy cross ventilation from non-glass windows and plantation
    shutters. All switches, remote controls, handles and other touch areas will continue with our high standard of sanitisation. Bures & Villas will have a 24hr time between check-ins.

    SERVICES

    Guest check-ins will continue to be personalised with one couple at a time in an open Lobby with high ceilings and fans for comfort. The resort is cashless, menus are printed fresh daily and housekeeping services are actioned while guests are out of their room.

    THE TOKORIKI TEAM

    The Tokoriki team is a very big part of our guest experience and will continue to be so. All of our team will be receiving temperature checks on arrival to duty and we will provide personal protective equipment for their safety when required. The team will receive ongoing training to ensure our guests truly enjoy their island experience with the knowledge their safety is paramount. The majority of our team have been at the resort for over 10 years, which brings sentiment, care & a strong feeling of ‘home comfort’ for our guests.

    KITCHEN & RESTAURANTS

    The resort has the highest standards in the F&B areas and are continuing to update as new procedures and policies are introduced when required. No buffets will be available, no sharing of kava drinking cups, wrapped paper straws have been introduced, glassware is washed to the recommended highest temperatures. The Bar team are supplied gloves when preparing drinks for guests. Bar snacks are individually served to guests.

    SPA, ACTIVITES & DIVING

    Spa appointments will be staggered to set aside ample time for deep cleaning of facilities in-between treatments. Massage therapists will be wearing masks & gloves. Our Padi Gold Palm 5star Dive Centre have updated their procedures and are available by request.